Refund policy

REFUND & RETURN POLICY (FOR PRINT-ON-DEMAND PRODUCTS)

 

Last updated: 15/12/25

Because our products are printed on demand, we do not hold inventory and cannot accept returns for:

• Change of mind
• Incorrect size ordered
• Customer error in shipping address
• Disliking the style after receiving the item

However, we absolutely want our customers to love their order.

We Will Replace or Refund If:

• The item arrives damaged
• The print quality is defective
• The wrong item was shipped
• There is a major manufacturing fault

To request a replacement, contact us within 7 days of delivery with:

• Your order number
• Photos of the product and issue

Email: novarasurfco@outlook.com

Non-Returnable Items

 

Due to the custom nature of print-on-demand, the following cannot be returned:

• Apparel or items printed specifically for your order
• Used or washed items
• Items without proof of purchase