Terms of service
Last updated: 15/12/25
Welcome to Novara Surf Co. By using our website, you agree to the following terms.
Use of Our Website
You agree to:
- Use our website lawfully
- Provide accurate order information
- Not attempt to disrupt or interfere with website functionality
Products
Our items are produced through print-on-demand partners.
This means:
- Products are made individually when ordered
- Variations in print placement, colour, or sizing may occur within normal tolerance ranges
- Orders cannot be cancelled once production has begun
Pricing & Payments
All prices are displayed in AUD unless otherwise stated.
We reserve the right to update prices at any time.
Payments are securely processed through Shopify.
Order Processing
Orders begin production once payment is confirmed.
Production times vary between 2–7 business days depending on the product and season.
Prohibited Uses
You may not use our site for
- Fraudulent activity
- Reselling without written permission
- Uploading harmful or unlawful content
Limitation of Liability
We are not responsible for:
- Delays caused by fulfilment partners or couriers
- Lost or stolen parcels after delivery is confirmed
- Colour differences due to screen variations
- Customer errors in shipping address or sizing
Contact
For support, email us at:
novarasurfco@outlook.com